About 3 or 4 years ago PayPal added the option to buy cryptocurrency, which I thought I’d try. (Dumb idea 🙄)

Part of the sign up process was glitched. I retried and clicked submit one too many times, I guess. Now I’ve been unable to use PayPal for years. They blocked me because THEIR SITE was broken, but the web page essentially accuses me of being a criminal and asks for my bank records. No way in hell.

This was just for me to pay others. I can only imagine how awful PayPal is if you are a vendor.

Fuck PayPal.

  • qevlarr@lemmy.world
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    11 days ago

    Someone in Norway has the same name as me, and they made a PayPal account. They accidentally used my email during signup and I got some weird emails in Norwegian. So I called PayPal. I asked them to change the email. “You can’t, because it’s not your account, you just admitted”. Uh, ok. Can you close the account? “It’s not your account”. Can you contact the account owner and tell them to fix it? “We don’t have their email”. Can I use account recovery and close it? “Then you would be breaking into someone else’s account”.

    So what should I do? PayPal put a notice on the account in case they log in, and told me to just ignore the emails. I was baffled. Just ignore the emails? Stop sending them then! But there really isn’t anything I can do. I tried account recovery anyway, but it didn’t work.

    They never logged in I think. They probably made another account with the correct details and never thought about this one. So I’ve been getting the “our terms and conditions have changed” email once or twice a year and ignoring them. They’re still in Norwegian.

    I just looked it up, this has been going on since 2015. Maybe I should contact PayPal again and tell them how ridiculous they’ve been.

    • barsquid@lemmy.world
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      11 days ago

      Report them to the CFPB. They’re forced to have an actual human review and respond.

    • Honytawk@lemmy.zip
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      11 days ago

      It may not be your account, but it is your email.

      Dumb of them that they didn’t just remove the email address.

    • civilfolly@lemmy.world
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      10 days ago

      Same thing happened to me. Someone created an account with an email alias i never use. After calling Paypal and getting the same answer you received. I was finally able to use the forgot password feature to log in and close the account.

  • GreatDong3000@lemm.ee
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    12 days ago

    What is the use case for PayPal in the US? Here in Brazil we pay everything with credit card or bank transfer with a QR code. People can transfer money to you from any bank 24/7 instantaneously with just your email or phone number without any fees. Is that different in the US?

    • Eager Eagle@lemmy.world
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      12 days ago

      The banking system in the US is a legacy mess. Transfers still take business days to go through and making your bank account # and routing information available is actually a security concern, honestly I don’t even know why that’s still a thing.

      Products like PayPal and Plaid try to provide something that is slightly more usable, but with this underlying obsolescence their functionality is very limited.

      When paying for services, credit cards are still the way to do it. For P2P payments, people use PayPal, Venmo, Cash App, and others. Nothing even close to a unified system like Pix in Brazil.

    • vxx@lemmy.world
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      11 days ago

      It’s used for Internet purchases, so you don’t have to give your billing information some random site that might get hacked.

    • ApeNo1@lemm.ee
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      12 days ago

      Aussie here. One reason I use PayPal is for subscriptions (streaming services etc) to avoid the headache of updating credit card details in multiple places when I change bank, credit card renews, etc. just change it in PayPal once and every subscription keeps working.

      • Wooki@lemmy.world
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        11 days ago

        Why would any one use bank details that can’t be cancelled for online services? Pay pal is worse. Will hold your money ransom. Being able to cancel payment method is very important, best is unique payment method for each service.

        • GreatDong3000@lemm.ee
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          11 days ago

          Agree, where I live for recurring subscriptions most people use “digital credit cards” that you generate on your banking app and they have short expiration dates or you can cancel them and generate a new one anytime you want. That’s good because there are so many services that make it a pain in the ass to cancel a subscription so you just delete the card from existence.

          • Wooki@lemmy.world
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            9 days ago

            Exactly!

            I’m looking squarely at Adobe and other companys who fraudulently represent services, because nothing is a product any more and extorting money by charging rent or stealing IP is the new white collar crime.

        • ApeNo1@lemm.ee
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          11 days ago

          Except that you can …

          Cancel auto payments

          Edit: I get you. You mean multiple cards within PayPal itself per vendor. Yeah, that seems like similar effort but at least you can see everything in one portal. I have a single card linked with just enough limit to cover subscriptions and the odd internet purchase.

          • Wooki@lemmy.world
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            9 days ago

            Good luck with that. Its got no guarantee of working and can be ignored and it does.

            Paypal is cancerous middleman. You do not need and on those rare occasions where you want to risk the transaction, never link it to your bank account. Use disposable prepaid services.

    • mycodesucks@lemmy.world
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      12 days ago

      In my experience, their consumer protection is great.

      PayPal has been absolutely instrumental for me in issuing refunds with obstinate vendors. Once or twice they’ve issued me a refund after being refused a return/refund when an Aliexpress vendor either sent the wrong item or nothing at all.

      I even got them to secure me a refund against the Australian government after they refused to issue a refund after directing me to apply for a tourist visa with the wrong visa process.

      • Skates@feddit.nl
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        11 days ago

        I even got them to secure me a refund against the Australian government after they refused to issue a refund after directing me to apply for a tourist visa with the wrong visa process.

        I love this result. It’s really damn hard to protect yourself from government failure, especially in cases where you are owed money. It’s awesome that you not only got your money back, but also got to play the “fuck you, if you take my lunch money you can fight my big brother” card.

        • mycodesucks@lemmy.world
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          11 days ago

          I felt the same way. I was VERY happy with that outcome. I won’t say PayPal earned my LOYALTY with that, because loyalty to ANY company is stupidity, but at the very least they earned my respect for the time being. Of course, I reserve the right to revoke it at any time.

    • technomad@slrpnk.net
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      12 days ago

      🤣🤣🤣

      Here in the US our banks are draconian. We just struggle through it I guess 🤷‍♂️

    • accideath@lemmy.world
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      11 days ago

      Because it’s convenient for paying online (one login instead of having to search my debit card and also, if I got scammed, there’d be another layer of protection for me) and it’s convenient for sending money to friends when we order pizza together or sth like that. What’s the alternative?

        • accideath@lemmy.world
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          11 days ago

          No one I know has venmo. Most people I know wouldn’t even know what venmo is. I’m not even sure it’s available here in Europe. I believe it actually isn’t, can’t find it on the AppStore.

          And Google pay and Apple pay are nice and I personally use them but I’m not always on a device that supports them, I’m not always on shops that support them and I know a lot of people who don’t have credit/debit cards, only giro cards, and those usually aren’t supported either. And, at least in Europe, you cannot send money to friends via Apple Pay or Google pay.

          • Alborlin@lemmy.world
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            11 days ago

            In EU, you need to use PayPal at all.bank transferes are instant, banks provide disponible debit cards , you can use Google pay Almost anywhere, which keeps your Privacy. Where is that you NEED to use PayPal in EU?

            • accideath@lemmy.world
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              11 days ago

              Instant bank transfers cost me 49ct each and for most people I know it’s similar. PayPal is free. And I already use Apple pay, why would I use Google pay on top?

              • WIZARD POPE💫@lemmy.world
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                11 days ago

                Does you bank have an option to send money for free? Mine does l. You just download their virtual wallet app and you can send instant transfers for free from that app to anyone that uses the same service. And most banks here offer it. They call it FLIK and it is really convenient.

                • accideath@lemmy.world
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                  11 days ago

                  I can send money for free but only within 2-3 business days or to accounts at the same bank. Instant transfer to different banks costs 49ct

                • Passerby6497@lemmy.world
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                  11 days ago

                  And Twitter is absolutely the future of social media!

                  See, we can all post statements that are clearly detached from reality and entirely incorrect.

                • accideath@lemmy.world
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                  11 days ago

                  I know one person who owns crypto, no shops that take it and I know of too many people who speculate with it. If it is the future of finance, that future is still fairly far away.

          • HeyJoe@lemmy.world
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            11 days ago

            Where I am from everyone used Venmo… I never wanted it, I had PayPal forever due to ebay I think in the 2000’s so why did I need another service that did the exact same thing as PayPal and it’s even owned by the same company! Sadly, I lost that battle and caved. Idk why everyone said let’s use venmo or why it got big, but I’m stuck out of convenience for others now.

            Personally, I love Zelle the most since it’s a direct transfer from bank account to bank account and available immediately without the 2 day wait like the other services.

        • accideath@lemmy.world
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          11 days ago

          Really? Crypto? For one, I know almost no online shop that takes crypto, almost no person I’d send money to has crypto and I don’t want to own crypto either since it’s rather unstable…

          • shortwavesurfer@monero.town
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            11 days ago

            Price Crypto at the one-year simple moving average, and the volatility stops. I personally use crypto all the time and make my budget using the one-year simple moving average and it completely eliminates the issue with the volatility because that average takes a very long time to move.

              • shortwavesurfer@monero.town
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                11 days ago

                Gratuitas.org sells premium grade coffee for Monero. You can also look at monerica.com. There are absolutely tons of legitimate businesses that accept crypto. Actually, when it comes right down to it, it makes a whole lot of sense to accept crypto because the transaction fees are so damn low that businesses save a ton of money over credit card transactions.

                • accideath@lemmy.world
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                  11 days ago

                  But why should I base my shopping habits around a currency/platform when I could just use one that almost everyone takes. When I want to order off a random online shop, I do not want to think about whether they’ll even take the money I have.

              • robigan@lemmy.world
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                11 days ago

                Maybe for you, but there are large parts of the world that are relying on crypto such as the African region which for them has been a game changer as an alternative to their unstable currencies.

                • accideath@lemmy.world
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                  11 days ago

                  That is legitimately great. Doesn’t make it a good or even viable PayPal alternative for me, a European, though. Or even a viable alternative for the Euro.

          • robigan@lemmy.world
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            11 days ago

            Sounds like an addoption problem for you. The question asked what other alternative there is and cryptocurrencies solve the problem you stated there is no alternative to. Simple as that

            • accideath@lemmy.world
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              11 days ago

              They don’t. They could maybe. But I want an easy solution to transfer money to people and pay online. Crypto is not that solution because I cannot pay with it in most online shops and I cannot send money directly to other people. The money has to be exchanged to some arbitrary other currency.

              Unless everybody used crypto as their main currency and everybody used the same cryptocurrency at that, it’ll always be an extra step, subject to fluctuations in exchange rate and possibly fees/taxes. As long as that’s not the case, it’s not an alternative. So yes, it’s an adoption problem but one that isn’t realistically solvable any time soon

  • Otherbarry@lemmy.zip
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    11 days ago

    the web page essentially accuses me of being a criminal and asks for my bank records. No way in hell.

    Yeah don’t bother doing that. All that will accomplish is them gathering even more information on you, they rarely/never actually unlock your account & let you use it again. You’ve been permanently blacklisted on their service, just move on. And honestly you don’t need Paypal anyway.

    Similar stupid thing happened to me too I think about 10-15 years ago, I was using virtual credit card numbers that my credit card company was generating for me & Paypal thought that was suspicious enough to close my account & permanently blacklist me LOL.

    Fun fact: I did learn over the years that I can temporarily create new Paypal account(s) as long as I don’t use the same mailing/billing addresses or credit cards/bank accounts. But then it’s just a waiting game, they usually figure it out eventually and close the Paypal account yet again.

  • nicgentile@lemmy.world
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    11 days ago

    Got locked out of my PayPal account but I apparently can’t close it.

    A couple of years ago I was running a growing loans business on r/loans and the other one. One day, I got scammed. Loaned someone money and when it came to pay day, they reported me to welch out of the deal.

    It took 180 days to get the money I had on my account. I tried closing the account and PayPal would not let me. It’s been years and all I get are notices of terms and marketing stuff. I try to unsubscribe and it keeps coming so I mark it as spam but Gmail does not care.

  • Hikermick@lemmy.world
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    11 days ago

    PayPal sent me an email telling me I couldn’t use their service because I had a VPN. No big deal, I’ll just start using my credit card. A few weeks later PayPal emails me to say we’re all good and I can use them again

  • voxel@sopuli.xyz
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    11 days ago

    Amazon blocked my account while trying to purchase a gift card and are now demanding proof of ownership of the gift card they just refused to sell to me???

      • SomeLemmyUser@discuss.tchncs.de
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        10 days ago

        Yeah, maybe a good idea to look into stuff like this. Do you know privacy friendly ones (who don’t sell or record your purchase history)?

        • WIZARD POPE💫@lemmy.world
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          10 days ago

          I don’t really know any. I have a prepaid VISA with my bank. Had some fuckery happen to some of my accounts where I had my regular visa debit saved as payment method and I lost about 20€. I got them back but disabled the option for online payment for the card.

          So now I only use that prepaid with the exact amount of money needed to pay for what I am buying.

          I cannot really suggest any such cards that are separate services because I do not know any. Maybe look into if your bank has the option to get one.

          • SomeLemmyUser@discuss.tchncs.de
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            10 days ago

            Yeah, this sounds reasonaboe, guess I habe to check if my Bank offers something like that. Credit cards are quite uncommon where I live, most people just use normal girocards for paying in shops and stuff (or physical money)

            • WIZARD POPE💫@lemmy.world
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              10 days ago

              Are girocards like debit cards or something completely different?

              I just checked and I assume you are Austrian. Worst case scenario hop over the southern border and open an account here. ¯⁠\⁠_⁠(⁠ ͡⁠°⁠ ͜⁠ʖ⁠ ͡⁠°⁠)⁠_⁠/⁠¯

              But almost sure you have something similar there as well. We are in Europe after all and banking is jot stuck in the 19th century like in the US.

              • SomeLemmyUser@discuss.tchncs.de
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                9 days ago

                Well girocards will give the shop the permission to make a one time withdrawal of the amount displayed on the screen, if that money is in your account. If the money isn’t in your account, the payment will not go through. Also if the shop wants to make a second withdrawal, you need to insert your card again and enter your (secret) pin again, they can’t choose what’s charged an when (only before you insert your card an pin, and only THIS transaction will be authorized).

                Its a pretty secure system, as (as long as the card terminal isn’t hacked) you can’t spend more than you have, you don’t need to trust shops to only withdraw the agreed amount, and they can’t charge you a second time. Also the spending shows up on your account balance normally within 1 or 2 days.

                From what I understand credit cards just let anyone make withdrawals of any amount, as soon as you know the numbers written on the card. So not only you need to trust the shop to withdraw only the correct amount, you need to keep track over you spendings really good, because they could just charge you an arbitrary amount of money on an arbitrary company name months after you gave them your details. Also from what I understand (normal) credit cards just will always work, and if you pay more than you have you just automatically accept a credit contract you need to pay back to your bank. Also (years ago, don’t know if still true) payments get charged to your bank account on bulk at the end of the month, which makes security and not spending to much even harder.

                • WIZARD POPE💫@lemmy.world
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                  9 days ago

                  Ah okay so it is basically just a debit card. You see the terminal say for example 30€ and once you authorise that the 30€ are transferred from your account to theirs.

                  Unless there is some big difference between giro and debit cards.

                  It appears giro cards are just debit cards that basically only work on POS terminals and ATMs.

  • WarlordSdocy@lemmy.world
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    11 days ago

    I remember during the GPU shortage I managed to get a new graphics card from waiting outside a best buy for it to open. So I tried to sell my old one on eBay. Gave good pictures and followed all the rules as far as I could tell but because I had never sold anything on their platform before I was instantly banned with no way to appeal. I get they were probably having to deal with lots of scammers but if I could appeal or talk to support I could literally prove I had the GPU I was selling but as far as I could tell there was no option for that. So now I can’t sell anything on eBay unless I get someone else to sell it for me.

    • Takios@discuss.tchncs.de
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      10 days ago

      Same happened to me when I tried to sell my old powerline network adapters. Sign up, put them up for sale, 2 minutes later I get a mail that I’m banned without a reason given.

      I still have those adapters lying around somewhere…

  • mlg@lemmy.world
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    10 days ago

    I got banned from the Kraken crypto exchange after waiting a year for them to approve me and after providing all my IRL credentials.

    Told me I was banned, never to come back, and that they were going to report my fraud attempt to the authorities. Of course they refused to tell me what they thought I did, which didn’t make any sense because all I had been able to do was make an account and make a verification request.

    Never really even looked at crypto again beyond mining dogecoin for fun.

  • LANIK2000@lemmy.world
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    10 days ago

    Amazon blocked my account when I was buying a gift for an American friend. I made the account years prior thinking I’d buy something, but didn’t end up using it. In other words, this was the first purchase on the account. It got blocked for suspicious activity, and to unblock it, I have to provide an account statement with an Amazon transaction in it… THERE IS NONE!!! THIS IS THE FIRST ONE AND IT DIDN’T HAPPEN CUS I’M BLOCKED!!! I was only buying some bloody markers and a plushy!

  • intensely_human@lemm.ee
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    12 days ago

    I got locked out of paypal for no reason I could discern from like 2007 to 2015. Can’t remember the exact dates but for years it was “I can’t use paypal any more because my account broke” and then finally after years if that one day it was “oh shit it work look at that”.