In this case, “it looks like we received it” sounds like typical AI choosing a response that sounds right with no attention to its meaning.
I bought an electric start generator that stalled out after 20 minutes consistently, This unit can run all the essentials in my house whenever needed. I called and told the rep it runs great but all of a sudden it dies for no apparent reason.
He gave me full credit for it and told me to keep it or donate it.
I figured out the next day that is was my basement dehumidifier trying to turn on and the generator could not handle it.
It was fine the entire time. It runs on propane or gas and has a clone of a Yamaha engine and is made by WEN.
It probably depends on your account. If they don’t think you are trying to game their system and you are a deep pocket consumer, they probably won’t put up too much of a fight, they’d rather keep you hooked.
I think it has a lot to do with the cost to ship it back since it weighs almost 100 pounds.
Amazon is dead. All the products are cheap, questionably-manufactured crap.
Its not dead but it does have cancer and lots of bloat and fluid build up
Wait, so you got charged a year later after returning it? They only issue refunds when it has been sent back, so they are charging you for their own inventory mismanagement, or worse.
They often do the whole “we’ll refund immediately as a courtesy but you need to return it by x or you’ll be charged” thing— in this case for whatever (infuriating) reason they charged me even though it’s clear their own system (their chat bot) knew the item had been marked as received on their end. I dropped it off at a brick and mortar store too!
Did it refund you after the chat?
I feel like I had this happen as well but the chat bot was smart enough to be like “this dude spends a fuck ton on Amazon and this item was only $12, I’ll just mark it received and get dude the money back.”
The bot did not refund me, I talked to a real person via the chat and they said the carrier team didn’t mark it received and that they would “disarm the retro charge” and refund me. We’ll see if it goes through.
Wtf. They must have screwed something up with a software update. Worst case you charge back, but that might get your account banned…
Always demand a human support representative until it gives you the option to, then the actual human will usually manually process your refund if you complain about how the initial refund never happened.
Bonus chance of success if you’re a Prime member and say you’re thinking about cancelling.
I dealt with something very similar recently and a call to support got it resolved. The chat bot… did not lol
At this point, you can no longer trust Amazon to process returns properly. I’ve had three expensive items stuck on Awaiting Return, despite tracking showing it’s been returned, and chat automatically processes the refund once I reach out. Frustrating …
I cancelled my Amazon prime account last year. I’m so happy to not give them money, and realize I don’t need them.
You were lucky enough to find the chatbot. I had this happen when I could not find any way at all to reach someone about this problem. Ended up eating the charge f*** Amazon
They seriously hide that shit and move it around so that you can’t find it. Also it gets worse every year.
Yeah it’s always annoying to find it:(
In the app search bar I was able to get the chatbot just by typing the question “how do I chat with customer service?” For future reference.
Thanks but that was pretty much the last straw on Amazon in my life so I hope to never use this information. 😜
Even better!
I buy directly from the manufacturer and have for years. Most of my stuff comes gift wrapped with coupons and tracking numbers and reward points; sometimes I can even get clearance items or sales that make it on par with Amazon prices, especially these days Amazon isn’t very cheap. If I need cheap bullshit, there’s always Dollar Tree.
I do. I just find this tired. I thought that was pretty clear.
