“We also allege that in many cases both Woolworths and Coles had already planned to later place the products on a “prices dropped” or “down down” promotion before the price spike, and implemented the temporary price spike for the purpose of establishing a higher “was” price.
Fool me once, shame on me. Fool me twice, shame on you. Another reminder to give the big chains the flick where possible.
The smaller guys need to do a better job at providing a good service though, too. Small local grocery stores have had scan & go options for half a decade overseas, something that Woolies only started rolling out last year, and no other store in Australia has, to my knowledge. The big guys also have options like regular self-checkout, checking prices & stock online/in-app, and direct-to-boot ordering. These are all things that smaller guys could reasonably fix, to varying degrees
Much harder for the small guys to fix is the fact that Colesworth are more likely to be a one-stop-shop place. They’re huge, and with that comes a huge range of stock. Supporting your local grocer is fine, but might then mean you have to make a separate trip to a baker and butcher. Given these less-easily-surmountable drawback, it just becomes extra important that they don’t fall behind in things they can control. But they do.