Amazon sends me open, broken, defective, and/or outright used items all the time these days. So I have a lot of returns, and if I get two in a row, I take a refund instead because their whole inventory of that item is probably too polluted to get a new one. If only there were any other ways to get some things, I’d quit buying from them, but with the lack of small specialty stores, even in cities, it’s so hard to find so many things in physical stores anymore, and smaller online stores can’t compete, especially for items that need to be tried a lot to find the right size or type.