I don’t know why people are saying this is a well written article - the author seems to be bewildered that a game that looks good is bad.
It’s really not that complicated. At the end of the day it’s a game and gameplay is the single most important feature.
Just look at Breath of the Wild: it doesn’t look particularly amazing, and it runs like shit on the only hardware it’s available on.
But it’s the great gameplay that keeps people coming back for more.
Much better than not reporting and wondering why the issues never get fixed.