the only time I get annoyed or frustrated is when they don’t read whatever pop up they get and immediately press “ok” or “continue” and it borks everything
Sometimes it’s just a dialog with a single “Ok” button, and they stare at me and ask “now what?”. Like, you literally have only one option, what do you think?
From my exp, it’s asking for validation that what’s happening is expected. Also, sometimes the next step is not to click OK as another process may need to happen first.
I’m all good with people asking questions like that. They don’t have any intuition about what you’re showing them, so they’re hesitant to make assumptions and that’s ok.
This reminds me! At work we often send emails to customers through our ticket system so they are recorded. A new guy got a pop-up asking if he wanted to send the email. He looks at me and says “What do I do?” I say “Well you have 2 options: Yes to send the email or Cancel.” He clicks Cancel and is then confused the email never sent. He quit a few days later which honestly was better for all of us.
well I have been rendered speechless on several occasions. The most recent is when I told an employee at a high level in our organization who was setting a password not to use his name, old passwords, or anything sequential like abc123. I spent the next half hour trying to figure out why it wasn’t accepting his password until I had him tell me one of the rejected ones. hisname123456789. He told me it’s not abc123. This man has multiple degrees and uses a computer every day. How is he this tech illiterate and just plain illiterate
This man has multiple degrees
Maybe that’s it. I’ve done hospital tech support and some of the doctors I’ve assisted have such unique combinations of high-level degrees that there may be only a few dozen people worldwide that can match them. Each and every one of them is hyper-focused on their specialty, sometimes to the point that they’ve missed picking up ordinary man-on-the-street knowledge.
Only when they ignore or argue with the person theyve asked for help.
If you’re going to do that, you can flail on your own.
That’s an excellent point. Not technology, but people ask me for tips on playing golf. I tell them what I think they need to correct and how to do it. And they start arguing with me. And I’m like I don’t care if you play like shit, you ASKED ME for help.
IT tech here, lack of knowledge/skill does not bother me, lack of will to learn does.
Some people have this incredibly annoying habit of seeing anything remotely tech related as magic and they switch off their brain, assuming that they could never understand it.
Them: “My computer is broken”
Me:“Whats the issue?”
Them: “i dont know, i tried to open my email and its got some error message and wont open”
Me:" what does the error message say?"
Them:“err, cannot open email during update, please wait until update is complete”
Me:“is your email app updating?”
Them:"yes.
Me:“wait for it to finish and try again…”
(Obviously tbats not a real scenario, but im not good at examples and just wanted to get the general gist across)
That was something I got tired of saying, about error messages, “what do the words on the screen say?”
I work in software engineering/development. There’s a guy on my team who manually copy/pastes every Linux command he runs, into a fucking text file. He does this so he has a record of which commands he ran. As a result, he has a 12,000 line text file, full of garbage. With few exceptions, Linux stores every command you run, chronologically, with a configurable limit. He knows this, but insists on saving all of them to a Fucking. Text. File.
Watching him work makes me want to rip my eyeballs out.
With all the time you save by not copying your commands into a file for your reference, maybe you can invent a machine that will give your superior mental capacity to everyone else.
