Waiting for 30 minutes to access the Web site of the Road Safety Authority, the Irish equivalent of the DMV. Too bad they don’t have physical offices where I could queue personally…
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lol. They have actually created the same experience online as in person dmv.
10/10. Their IT department is genius
It’s actually a bit better because you can be doing other stuff rather than wait in a line in a physical DMV.
yeah that’s a pretty big oversight tbh. they should make the website play “hold” music and add some “timeout” popups you have to keep clicking
Sounds like the unemployment insurance website here in Florida. I had to use it during covid and it was one of the singularly worst experiences of my life.
You’re giving me flashbacks to the online training my work makes me do every year.
I almost failed the first of 7 courses because I made the mistake of trying to do actual work while listening to the training, and didn’t realize there was a 5 minute timer for inactivity on the video player. And no, there was no additional time provided to complete the training. It was mandatory but essentially had to be done on your own time.
It was mandatory but essentially had to be done on your own time.
In the US, if you are an hourly non-exempt employee, that is overt wage theft in all 50 states. If a task is made mandatory by an employer, they must pay you for the time you spent on it.
I know this doesn’t help you now, of course, but it’s good to know in case you run into it again and feel like pushing back with a report to the Dept of Labor.
It was mandatory but essentially had to be done on your own time.
Fuck that, training and any kind of policy testing should absolutely be on company time. I always throw shit like that in a general/admin bucket in my time card.
You make me do it, you pay me to do it.
Stop giving them ideas!
The DMV and other government phone systems nutshell
That’s just crazy. I think they need to increase their server budget.
I bet the constraint here isn’t what’s serving the website but either an external dependency that they don’t have control over so that can’t scale or a relational database that they didn’t have the budget or expertise to scale
Edit: or just that humans have to actually look at it and you’re waiting to talk to one
My local government does it all async to avoid that issue
yeah yeah yeah but how can we get the rage about sensible and rational issues like that???
If it were the US, I’d guess the constraint was political meddling by somebody who wants everyone to hate the agency so they have an excuse to privatize it, but I don’t know if Ireland has that kind of problem.
Weird DDoS mitigation?
Brought to you by the same people as the pre-recorded webinar. Book your virtual seats now!
Honestly, it’s fine. I’d do just about anything to avoid physically going to the DMV.
This feels like something you would see at the DMV
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I remember when woodie’s implemented this during pandemic when everyone was stuck home and trying to DIY.
Next: a subscription to jump to the front of the queue.
Ok I am going to need some context. Is this an internal site? I this a public site? And finally what site?
It seems to have just been a really weird way to implement an “under maintenance” page, as the site was planned to be offline this morning.
That actually makes the most sense. It makes you queue because there are only so many tests they can administer at a time. So if the website is offline for maintenance it allows those that tried to access the website first to have their spot saved. Rather then forcing everyone to try and get on the website at once when the matinenece window ends. Now I kinda wish more websites that have limited sign ups did this.
This is rsa.ie. The main site works fine, but you have to wait to access the driving test registration portal. Mind you, this is even before you see the login or registration screen. And given Ireland’s small size, there are only about 4000 driving tests per week. That number of users is negligible for a normal scheduling page; it must have taken some serious skill and effort to make it non-performant at this scale.
Reminds me of the SSA website’s operating hours.
That’s gonna be a hard no from me, dog.
It reminds me of the people who would turn off their websites at night way back when. Probably because their sites were hosted on personal PCs but still…
Do we need to talk about the elephant in the room?
I love that you automatically assume that the majority of us are us based. Are we? Anyone know the stats?
yea let them just name the other 200 countries’ authorities which are responsible for transportation documents, i’m outraged that this isn’t the case >:(
They didn’t assume most people are US-based. They assumed the DMV would be the most widely recognised and understood example to use.
Why would non Americans know what the dmv is?
Are you being obtuse? English is the most commonly spoken language in the world and US culture is extremely popular worldwide.
We’ve been used to having access to websites instantly, but you can’t scale forever. Servers have a real impact on the environment. We’re already using a significant proportion of the world’s electricity on running servers.
Sure, but that’s not what is happening here
