• kerrigan778@lemmy.world
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    2 months ago

    More forward thinking companies would realize that if they offered reduced price upgrades or even free upgrades to regulars not only will you have grateful customers but you might just hear the magic words “I could get used to this”

    • pdxfed@lemmy.world
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      2 months ago

      Free upgrade to regulars? The industry just spent the last decade aggressively devaluing loyalty programs for their regulars, they’d rather sell it to some rich stranger than appreciate a regular’s business.

      I used to churn cards for miles and accepted the travel I got out of them, but now I’m cash or cash-out only. Miles are worth about half of what they were, or less even 3 years ago.