• Encrypt-Keeper@lemmy.world
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    3 days ago

    If your retailer has a generous enough policy to let you return an opened TV because simply because you don’t like it. I spent $1,200 on a Sony TV with backlight bleed issues that were so bad that half the screen was tinted blue. I tried to return it or get a replacement but was told by both the retailer and Sony support that half the screen being blue was “normal for LED TVs and within acceptable parameters” and to go fuck myself.

    • teft@lemmy.world
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      3 days ago

      That’s what chargebacks are for. You don’t have to rely on shitty retailers return policy.

      • Encrypt-Keeper@lemmy.world
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        3 days ago

        You’re not going to win a chargeback determination in this case either.

        You will be, as I was, shit out of luck.